Welcome to Diamond Detective Agency Inc.

The Diamond Advantage

 

Diamond continues investing in new software programs and computer-based technologies to enhance our level of service and efficiency resulting in a greater return on your security investment.

 

Valiant Workforce Management Solutions

Valiant Management Solutions

  • Vision Scheduling Software - automated real-time employee scheduling aimed at monitoring, managing and analyzing all security officers
  • Vantage Post Confirmation - advanced Interactive Voice Response (IVR) technology confirms security officers time/attendance and providers Diamond supervisors/support center with accurate time collection.
  • Vault Payroll - automated payroll processing and check printing with stub detail that reflects day, shifts, and hours worked by location and position.

          

 

HireDesk ATS
"One of our biggest challenges is the need to continuously find qualified candidates. When we advertise we get alot of applicants, but previously had a manual process and no way to track them. We needed a solution that would offer better organization, streamline our processes and build a database of talent." - Chris Adzia, Vice President of Human Resources

HireDesk ATS

Allows for applicants to apply on-line 24 hrs a day 365 days a year

  • Larger selection of applicants
  • Pre-qualified
  • Meet job duties/ requirements

 

24-Hour Support Center

Our 24 hour Support Center facility features experienced and trained operators with state of the art technology which allows us to monitor attendance and performance of every scheduled employee nationwide. The Diamond 24-hour support center is committed to sustain high quality customer service through personal accountability and commitment.

 

Communication

We also feature the use of Sprint/Nextel cellular and 2-way communication with its managers, supervisors, response officers and clients.

  • VPN Email
  • Nextel Cell/Direct Connect
  • Scanning Technology
  • Voicemail
  • Direct Fax

Automated Post Orders

Our fully automated post orders allow us to develop and update client post orders and emergency response plans using computer-based technologies. Our post orders include a site-specific Crisis Management Plan for each client based on their needs and requirements.

 

Quality Assurance Plan